MAC Shopper Delivery

Please refer to the delivery guidelines below based on your location and what you ordered.

  1. Branch Orders
  2. Mac/Tanner Orders
  3. Hybrid or Fully Remote Employees
  4. Engravings, Stamps, MACU Wear & Event Equipment

Branch Orders

  • Your order will be delivered via Courier or UPS.
  • Please allow up to 5 business days for your order to arrive.
  • Be sure to watch for your delivery. We are currently working on setting up delivery email alerts.
  • Please direct your team members on how to handle all incoming deliveries so it's not misplaced.

Note: If you ordered engravings, stamps, event equipment, or MACU Wear, please refer to the timeframes listed here.

Engravings, Stamps, MACU Wear & Event Equipment

Your order is being processed by one of our production partners and will take longer to arrive. Please allow the following timeframes for delivery:

  • Engravings & Stamps: Up to 2 weeks.
  • MACU Wear: 2–3 weeks.
  • Event Equipment: Up to 4 weeks.

MAC/Tanner Orders

  • Your order will be delivered by the mailroom.
  • Please allow 1–2 business days for your order to arrive.
  • Be sure to watch for your delivery. We are currently working on setting up delivery email alerts.
  • If you cannot locate your delivery, please check the mail room area and the storage closet on your floor. If you do not know where these areas are, ask your manager.

Hybrid or Fully Remote Employees

Hybrid Employees

  • Please inform your supervisor that you have a delivery coming.
  • Ask your supervisor to secure it for you according to the instructions above until you can retrieve it.

Fully Remote Employees

  • If you cannot make it to a branch, or if a branch is more than 30 miles away, you qualify for home delivery.

If you have followed the guidelines above and still cannot locate your order, please submit a ServiceNow ticket here: MAC Shopper Support